Frequently Asked Questions
How can I pay for my order?
We can accept credit cards, cash on delivery (COD) cheques, money orders and direct deposits from Australian Residents. To pay by cheque/MO please contact us via phone or e-mail so we can quote on postage.
Overseas residents can only pay for their orders by credit card. We can not accept international Money Orders as Australia Post will not cash them.
What is our return policy?
All return requests are handled quickly and assessed individually. We recognise your inability to inspect goods before shipment, and check each item before dispatch for obvious faults/damage. We aim at all times to pack and dispatch items securely and safely and as such we may ask that parcels damaged or lost during shipping be taken up with the relavent organisation for a possible compensation claim.
I see a field for "Discount Coupons" in the checkout procedure. How Do I obtain a coupon?
This function will be used periodically and coupons given to members of the mailing list. Please ensure you are a member and that we have your correct current e-mail address. Coupons may include a percentage off an order, a free product or discounts off a particular range.
How much will you charge me in postage?
Postage costs are charged to the customer as we occur them from the carrier. We actively aim to minimise the cost of this to you through carefully selecting the carrier and method for each order. We will gladly quote on the postage for any item - please just email with details of item and your location.
Please note COD orders also incur a COD fee charged by Australia Post on top of the postage rate.
What are the Codes?
Code 1: Original Model/Box factory finished
Code 2: Decoration/Box added by a third party but approved by factory
Code 3: Decoration/Box not applied by Factory and not approved.
How can I contact you?
Phone: +61 7 3396 3674
Fax: +61 7 3393 5555
e-mail: info@gatewaymodels.com.au
Please e-mail with any questions you would like answered here!
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