Returns, Exchange and Refund Policy.
Exchange on products purchased from Gateway Model Cars will be given on requests within 7 days from receipt of the goods. Products and packaging must be returned in original condition.
Exchange after 7 days from receipt are limited to comply with consumer rights only. Please choose carefully, as we do not give refunds if you simply change your mind or make a wrong decision.
Return freight to our store is payable by the customer. Risk of loss or damage of returned goods remains with the customer. We strongly recommend you return any goods well packed and via a insured and traceable method.
You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different from a sample shown to you or do not do what they are supposed to do. Please retain your receipt for proof of purchase and contact Gateway Model Cars prior to return.